Booking terms and conditions

Last updated 09 August 2026. These terms govern every booking made with Simon Griffith, NIF X0000000X, of [Street], [Postcode] [Town], [Province], Spain ("the Chef", "we", "us"), trading as Simon Griffith. By paying a deposit or the full booking amount you accept them.

1. What you are booking

A private chef service delivered at an address you nominate — normally a rented holiday villa or private home within Spain. Unless we have agreed otherwise in writing, every booking includes: menu planning, all food shopping, transport to and from the property, cooking, service at your table, and clearing and washing up afterwards.

We are a private catering service, not a restaurant, and we do not operate licensed premises. We cook in the kitchen of the property you nominate.

2. Making a booking

1. You submit a booking request through the website, by email or by WhatsApp.
2. We confirm in writing whether the date is available and confirm the price.
3. The booking exists only once you have paid a deposit of 30% or the full amount, and we have acknowledged that payment.

A submitted request is not a booking, and dates are not held while a request is unpaid.

3. Prices and payment

Prices are quoted in euros, per person, and include IVA where it applies. The price confirmed to you in writing is the price you pay; the website is indicative and does not constitute a binding offer.

You may pay a 30% deposit with the balance due on the evening of service, or pay in full at the time of booking. Card payments are processed by Stripe Payments Europe Ltd. We do not receive or store your card details. Balances due on the evening may be settled by card or in cash.

Where a balance is unpaid at the end of service, it becomes immediately due and we may recover it, together with reasonable costs of recovery.

4. Guest numbers

A minimum of 4 guests applies to every booking. Children under twelve are charged at half the adult food price. Children under five are not charged for food.

Numbers may be increased or reduced up to 72 hours before service, subject to our agreement. After that point the menu is planned and the shopping is committed, so the figure confirmed at 72 hours is the figure you pay for, whether or not every guest attends. Additional guests added after that point can rarely be accommodated and cannot be guaranteed.

5. Drinks packages

Drinks packages are optional and are additional to the food price. You are free to supply your own drinks instead.

Alcohol will only be supplied and served to persons aged eighteen or over. We may refuse to serve alcohol to any guest who appears to be under eighteen and cannot produce identification, or to any guest who is intoxicated, and no refund is due where we do so. Children are charged at the Soft and Zero rate regardless of which package the adults choose.

Alcohol supplied under a package is supplied as part of a catering service for consumption at the property during service. It is not sold for resale or for removal from the property.

6. Cancellation by you

• More than 14 days before service: cancel at no cost. Any deposit or payment is refunded in full.
• Between 14 days and 72 hours before service: the 30% deposit is retained. Any balance already paid is refunded.
• Less than 72 hours before service: the full booking price is due, as the menu is planned, the shopping is committed and the date has been declined to other guests.

Cancellations must be sent in writing to hello@simongriffith.com and take effect when we receive them. Refunds are made to the original payment method within fourteen days.

7. No right of withdrawal

Under Article 103(l) of Royal Legislative Decree 1/2007 (the Spanish consumer protection act), the fourteen-day right of withdrawal that normally applies to distance contracts does not apply to contracts for catering or leisure services to be provided on a specific date. Your cancellation rights are those set out in clause 6 above, which are more generous than the law requires.

8. Cancellation by us

If we cancel for any reason other than your breach of these terms, you receive a full refund of everything you have paid, and we will make reasonable efforts to find you an alternative chef. Our liability in that event is limited to that refund.

9. The property and its kitchen

You are responsible for ensuring that, at the agreed time:

• an adult is present to give access to the property;
• the kitchen is clean, empty of dirty crockery, and available for our exclusive use during preparation and service;
• there is a working hob, oven, refrigeration, running hot and cold water, and electricity;
• where a charcoal menu has been booked, there is a safe and legal outdoor space in which to use it;
• access, parking and any gate or barrier codes have been communicated to us.

If the kitchen or access is materially different from what you described, and this prevents us from delivering the menu booked, we will do our best to serve an adapted menu. Where service becomes impossible for that reason, the booking is treated as cancelled by you at less than 72 hours' notice.

We do not accept responsibility for the condition of the property's equipment or for pre-existing faults. Any damage we cause to the property or its contents through our own negligence is covered by our public liability insurance.

10. Allergies, intolerances and dietary requirements

You must tell us in writing, at the time of booking and again at the 72-hour confirmation, about every allergy, intolerance and dietary requirement in your party. We will provide allergen information for the fourteen regulated allergens in accordance with Regulation (EU) 1169/2011 and Royal Decree 126/2015.

We cook in domestic kitchens that we do not control. Ingredients are handled in shared spaces and we cannot guarantee that any dish is free from traces of a given allergen. If a guest has an allergy severe enough that traces present a risk, tell us before booking so we can discuss whether we can safely cater for them. We may decline a booking on that basis, and will refund it in full.

We accept no liability for a reaction caused by an allergy or intolerance that was not disclosed to us in writing before service.

11. Food safety and leftovers

Food is prepared to be eaten at the time of service. Any food remaining after service is left with you at your own risk, and we accept no responsibility for food consumed after we have left the property.

12. Liability

We hold public liability insurance and current food hygiene certification, and certificates are available on request.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that Spanish law does not permit to be limited or excluded. Subject to that, our total liability arising from a booking is limited to the total price paid for that booking. We are not liable for indirect or consequential loss, or for loss of enjoyment beyond the value of the service.

You are responsible for the conduct of your guests. We may end service and leave the property, with no refund due, where our safety is threatened or where guests behave abusively.

13. Photography

We may photograph the food we have prepared, and may use those images to promote the business. We will not photograph you or your guests, or use any image in which a person is identifiable, without asking you first. If you would prefer no photography at all, tell us when you book.

14. Force majeure

Neither party is liable for failure to perform caused by events outside its reasonable control, including extreme weather, fire, flood, power or water failure at the property, serious illness, accident, civil emergency or government restriction. Where we cannot serve for such a reason, clause 8 applies.

15. Complaints

Tell us at the time if something is wrong — most problems can be fixed on the evening. Otherwise write to hello@simongriffith.com within fourteen days and we will respond within one month.

Official complaint forms (hojas de reclamaciones) are available on request in accordance with the consumer regulations of our autonomous community. Consumers resident in the EU may also use the European Commission's online dispute resolution platform.

16. Data protection

We handle your personal data as described in our privacy policy.

17. Governing law

These terms are governed by Spanish law. Where you contract with us as a consumer, any dispute may be brought before the courts of your place of residence, and nothing here removes the protection of mandatory consumer law in the country where you live.

18. Changes to these terms

We may update these terms. The version that applies to your booking is the version published on the date you paid your deposit, and we will send you a copy on request.

Check your dates